Return & Refund Policy

Because every order is freshly baked to order, we cannot accept returns of the brownies themselves for change of mind.

If something is wrong with your order — the wrong items, damage in transit, or a quality issue — contact us on WhatsApp within 24 hours of delivery with a photo. We will replace the order or arrange a refund.

Refunds, where agreed, are made to your original payment method (bank transfer reversal or the arrangement agreed at checkout) within 5 business days.

For cancellations: orders can be cancelled for a full refund up until baking begins. Once an order is in production we may not be able to cancel it, as ingredients have already been prepared.